Your project details, handled plainly

This policy covers the Gentry Truss Builder website (truss-builder-flame.vercel.app) and the Truss Builder mobile app (Android package com.trussbuilder.app). The app is a thin shell that loads this same website, so the practices below apply to both. “We” and “us” mean Gentry Truss Builder.

In short: we collect only what you choose to give us to build a truss quote or save your work. We do not show ads, we do not sell or rent your personal information, and we do not use third-party analytics or advertising trackers.

You can size a building, view the 3D truss model, and send a quote request without creating an account. While you work, your in-progress build is kept in your browser or app storage on your device (local storage) so you can pick up where you left off. That draft stays on your device unless you send a quote request, save it to an account, or create a share link.

When you submit a quote request, call request, or the contact form on the How it works page, we collect the details you enter, which can include your name, email address, phone number, jobsite address, job name, building dimensions and truss specifications, uploaded plan file names, notes, and 3D preview images of your building.

This information is emailed to our truss specialist so we can prepare your quote and route the job to an SBCA-approved truss manufacturer serving your area. We share your project details with that manufacturing partner only as needed to quote, engineer, and deliver your trusses. We use your contact details only to respond to your request; we do not add you to marketing lists.

If you upload plan PDFs or images, the files are sent to our server, where PDFs are read with automated text extraction and rule-based (heuristic) parsing to estimate walls and roof dimensions for the 3D preview. Plans are not sent to any artificial-intelligence service. Scanned PDFs may instead be read with optical character recognition (OCR) directly on your device. Uploaded files are held only in temporary server storage for processing and are not published.

The Truss Builder app's hand-drawn foundation feature can use your camera or photo library so you can photograph a sketch of your foundation and tap its corners. The photo is processed only on your device to turn the corners you tap into wall lengths. The photo itself is not uploaded to our servers, not attached to quote requests, and not saved to your account; only the resulting wall measurements are used in the builder. Camera and photo access are requested only when you use that feature, and you can decline or revoke them in your device settings at any time.

If you create a Saved Builds account, we store your email address and a salted, hashed version of your password (never the password itself), plus the builds you choose to save (building specifications, any project details you entered, and a preview image). This lets you open your builds on any device. A secure, http-only cookie keeps you signed in for up to 30 days. If you use “forgot password,” we email you a one-time reset link that expires after one hour.

When you create a share link, a read-only copy of that build (its job name, the builder name shown on it, and the build's details) is stored so the link works. Anyone who has the link can view it without logging in. If you entered contact details or a jobsite address into a build, they may be part of what the link shows, so review a build before sharing it. Share links you created while signed in are removed when you delete your account; you can ask us to remove any other share link using the contact form.

When you type a jobsite address, it is sent to a map service (Google Maps Platform or OpenStreetMap's Nominatim, depending on configuration) to look up its location and show a small map preview. Those services receive the address text and standard request information such as your IP address, under their own privacy policies.

We rely on a small number of providers to run the service:

• Vercel hosts the website and app content and stores account and saved-build data (Vercel Blob, private access). Like any web host, it processes standard request logs such as IP address and browser type.
• Resend delivers quote-request emails to our team and password-reset emails to you.
• Map services as described above, for address lookup only.
• On-device OCR components are downloaded from content-delivery networks; your plan and personal data are not sent to them.

These providers process data on our behalf to operate the service. We do not sell your personal information or share it for advertising.

All traffic to the website and app uses HTTPS (encrypted in transit). Account and build data are stored in private cloud storage, and passwords are hashed with a per-user salt. We keep account data and saved builds until you delete them or your account. Quote requests are kept in our email as business records for as long as needed to serve your project and meet legal or accounting obligations. No method of storage or transmission is perfectly secure, but we work to protect your information.

You can delete individual saved builds at any time from Saved Builds. To delete your whole account, sign in, open Saved Builds, and choose Delete my account. This permanently removes your login, all cloud-saved builds, and share links you created. Full instructions are on the account deletion page.

To request access to, correction of, or deletion of any other information (for example a quote request you sent, or a share link created without an account), send us a message through the contact form on the How it works page. We will respond within 30 days. You can clear the on-device draft at any time by clearing the app's or browser's storage.

Gentry Truss Builder is a professional tool for builders, contractors, and homeowners. It is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.

If we change how we handle information, we will update this page and the effective date below. Material changes will be noted on the site before they take effect.